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Professional Experience
Art Technology Group, Cambridge, MA
January 2005 – Present
Senior UI Designer
Designs intuitive web based software for knowledge management, catalog merchandising, and order management.
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Identifies key tasks to ensure software is designed to meet user objectives. |
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Plans and develops usability studies to validate designs and identify areas that need to be improved. |
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Presents complex technology and functions in a way that is easy to use. |
Symantec Corporation, Waltham, MA
December 2004 – December 2005
User Experience Manager, Support
Designs an intuitive, effective online Support experience based on a solid understanding of business requirements. Works with business stakeholders to determine how design and technology can achieve business objectives, improve customer satisfaction, and decrease contact escalations.
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Creates site maps, wireframes, and prototypes to represent the web site user experience. |
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Plans and defines usability studies to ensure that designs adhere to customers’ mental models. |
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Works with third party vendors such as ATG and SupportSoft to ensure that technology is leveraged to meet business objectives and design adheres to corporate style guide. |
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Defines key metrics for site success and continuously evaluates design performance. |
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Considers cognitive psychology and HCI principles' impact on design. |
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Manages contract visual designers and information architects to ensure high quality, consistent deliverables. |
Consultant
January 2000 - December 2004
Information Architect / Interface
Designer / Site Builder / Project Manager
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Creates intuitive, functional Windows
software, web-applications, and web sites. |
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Develops interfaces by creating wireframes
and site maps to create an intuitive and engaging
user experience. |
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Uses the latest Internet technologies
such as XHTML, DHTML, CSS, JavaScript, XSL, and
XML to design the front-end of robust web applications. |
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Works with and/or managed a team of
site developers, graphic designers, and content
specialists to ensure project is completed on time
and within budget. |
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Ensures web sites are Section 508
compliant so that they are accessible to all users. |
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Considers cognitive psychology and
HCI principles' impact on design. |
Fidelity Investments, Boston, MA
July 2003 - December 2004
Information Architect / Design
Lead
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Defined site structure and navigation using site maps and wireframes. |
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Directed Prototyper and Visual designer in developing prototypes for Usability and Design Reviews. |
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Collaborated with Business Analysts to develop user scenarios and use cases. |
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Designed intuitive interfaces for Fidelity's windows-based trading platform, Active Trader Pro (ATP). |
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Managed design projects to update and enhance Fidelity.com. |
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Translated business and technical requirements into functional designs. |
J.P. Morgan, New York, NY
April 2002 - August 2002
Interface Developer
Designed and developed interface for an enterprise
level XML-based web application. Produced style guides
to ensure a consistent 'look and feel' across all
department applications. Educated technology team
on the uses of XSLT.
August 2001 - September 2001
Information Architect / Interface
Designer
Designed site architecture and built HTML prototype
for Investment Banking
Middle Office corporate intranet. HTML prototype was
integrated with Lotus
Notes to enable content management.
Goldman Sachs, New York, NY
September 2001 - December 2001
Information Architect / Interface
Designer
Developed web-based, interactive scorecard used to
monitor and measure
Trader performance. Created storyboards, site map,
wireframes, interface
design, and HTML prototype.
Sessions.edu, New York, NY
August 2001 - December 2001
Course Developer
Produced online HTML course teaching students how
and why to use HTML
in three robust lessons. Course consisted of practical
lessons and exercises
to teach clients real world tactics.
http://www.sessions.edu/faculty/facultysbios/lisa.html
Growth & Development Services, New York, NY
August 2001 - December 2001
Web Designer / Developer
Designed and built complete web site to attract and
inform volunteers and
donors.
http://www.campexcel.org
Child.com (Child Magazine), New York, NY
October 2000 - December 2000
Information Architect
Created wireframes and site map for the new web site
(being launched with
the magazine redesign). Web site was easy-to-use and
interactive.
http://www.child.com
LCI Communications, New York, NY
August 2000 - December 2000
Project Manager
Wrote proposals and project scope documents. Managed
a team of developers and
designers to create corporate intranets and web sites.
Oversaw project budget and
schedule. Clients included Lucent Technologies and
Deloitte & Touche.
http://www.lciny.com
Onesoft, McLean, VA
April 1999 - January 2000
Manager, Creative Services
Managed a team of Interface Developers to produce
effective, usable web sites
adhering to a strict production schedule.
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Met with clients to determine the appropriate 'look and feel' of their organization's web site. |
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Worked in a team with application developers, project managers, and quality assurance engineers to produce high quality, e-commerce web sites. |
Alloy, New York, NY
April 1998 - April 1999
Webmaster
http://www.alloy.com
Designed, developed, and managed successful e-commerce
web site.
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Created and maintained web site using HTML, JavaScript,
ASP, DHTML, CSS, and graphics software. |
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Trained and managed web developers. |
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Coordinated special promotions and partnerships with various affiliates. |
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Computer Skills
Operating Platforms
Windows (all), Macintosh
Internet Technologies
XHTML, JavaScript, ColdFusion, CSS, DHTML, XSL,
and XML; Knowledgeable in ASP, JSP, and VB Script
Development Tools
Dreamweaver, Homesite, Visio, Freehand, Illustrator,
PhotoShop, Fireworks, InDesign.
Microsoft Office
Word, Excel, Access, PowerPoint, Project
Database Technologies
Access, SQL, ColdFusion
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